TERMS & CONDITIONS

This website is operated by SHEL Fine Jewelry (also referred to as “SHEL,” “we,” “us,” or “our”). SHEL provides this website, along with all information, tools, and services available from it (collectively, the “Service”), conditioned on your acceptance of the terms, conditions, policies, and notices set out below (the “Terms” or “Terms of Service”).

By visiting our site and/or purchasing from us, you engage in the Service and agree to be bound by these Terms, including any additional terms and policies referenced here or available by hyperlink (for example, our Privacy Policy and Return/Exchange Policy). These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and contributors of content.

If you do not agree to all of these Terms, you may not access the website or use the Service. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the current store will also be subject to these Terms. You can review the most current version at any time on this page. We may update, change, or replace any part of these Terms by posting updates and/or changes to our website. Your continued use of the website following any posted changes constitutes acceptance of those changes.

Our store is hosted by Shopify Inc., which provides the e‑commerce platform that allows us to sell our products and services to you.

1. Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose; nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or code of a destructive nature.

A breach or violation of any of the Terms may result in immediate termination or suspension of your access to the Service.

2. General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission from us.

Headings in these Terms are for convenience only and will not limit or otherwise affect the Terms.

3. Accuracy, Completeness & Timeliness of Information

We are not responsible if information on this site is not accurate, complete, or current. Materials on this site are provided for general information and should not be relied upon or used as the sole basis for decisions without consulting primary, more accurate, complete, or timely sources of information. Any reliance on site materials is at your own risk.

This site may contain historical information, which is not current and is provided for reference only. We reserve the right to modify the contents of the site at any time, but have no obligation to update any information. You agree it is your responsibility to monitor changes to our site.

4. Modifications to the Service & Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content) without notice.

We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

Sales & Promotions: Certain products may be excluded from sales and/or promotional discounts. Exclusions may include, without limitation, one‑of‑a‑kind and made‑to‑order pieces, custom commissions, charitable or limited‑edition items, and pieces listed as “final sale.”

5. Products & Services (Fine Jewelry Specific)

Certain products or services may be available exclusively online. These products or services may have limited quantities and are subject to our Return/Exchange Policy.

We make every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your device’s display of any color or texture will be accurate.

We reserve the right—but are not obligated—to limit sales of our products or Services to any person, geographic region, or jurisdiction, on a case‑by‑case basis. We may limit quantities of any products or services we offer. All product descriptions and pricing are subject to change at any time without notice.

We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

Hand‑Finished & Natural Materials: Many SHEL pieces are hand‑finished and use natural gemstones and metals. As such, slight variations in color, inclusions, patterning, and measurements are normal and part of the character of the piece. These variations do not constitute defects.

Made‑to‑Order & Custom: Lead times for made‑to‑order and custom commissions vary and are provided at checkout or during the commission process. Custom and personalized items (including resizing, engraving, and special‑order stones) are typically final sale unless otherwise stated.

Sizing & Repairs: Ring sizing and after‑care services may be available for a fee. Damage from normal wear, misuse, or improper care is not covered unless expressly stated in our warranty or guarantee (if any). Please refer to our Care Guide and Repair Policy for details.

Allergies & Sensitivities: It is your responsibility to understand personal sensitivities to metals or finishes. We provide metal information where possible but cannot guarantee against allergic reactions.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained will meet your expectations, or that any errors in the Service will be corrected.

6. Accuracy of Billing & Account Information

We reserve the right to refuse any order you place. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed under the same account, credit card, and/or using the same billing or shipping address.

If we make a change to or cancel an order, we may attempt to notify you at the email, billing address, and/or phone number provided at the time of the order. We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases. You agree to promptly update your account and other information, including email address and payment details, so we can complete your transactions and contact you as needed.

For more detail, please review our Return/Exchange Policy.

7. Optional Tools

We may provide you with access to third‑party tools over which we neither monitor nor have control.

You acknowledge that we provide access to such tools “as is” and “as available,” without warranties, representations, or conditions of any kind and without any endorsement. We have no liability arising from or relating to your use of optional third‑party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with—and approve of—the terms on which tools are provided by the relevant third‑party provider(s).

We may also offer new services and/or features through the website in the future (including new tools and resources). Such new features and/or services are also subject to these Terms.

8. Third‑Party Links

Certain content, products, and services available via the Service may include materials from third parties. Third‑party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for third‑party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with third‑party websites. Please review the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third‑party products should be directed to the third party.

9. User Comments, Feedback & Other Submissions

If, at our request, you send certain specific submissions (for example, contest entries) or, without a request, you send creative ideas, suggestions, proposals, plans, or other materials—whether online, by email, by postal mail, or otherwise (collectively, “Comments”)—you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Comments you forward to us. We are and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or violates any party’s intellectual property or these Terms.

You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights; will not contain libelous or otherwise unlawful, abusive, or obscene material; and will not contain any computer virus or other malware that could in any way affect the operation of the Service. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. We take no responsibility and assume no liability for any Comments posted by you or any third party.

10. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy (incorporated by reference here). Please review it to understand our practices.

11. Errors, Inaccuracies & Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions; and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

Except as required by law, we undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation pricing information. No specified update or refresh date should be taken to indicate that all information has been modified or updated.

12. Prohibited Uses

In addition to other prohibitions set forth in the Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property or the intellectual property of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate on any unlawful basis; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

13. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of the Service will be uninterrupted, timely, secure, or error‑free, or that the results that may be obtained will be accurate or reliable. From time to time we may remove the Service for indefinite periods or cancel the Service at any time, without notice.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided “as is” and “as available,”without any representations, warranties, or conditions of any kind, either express or implied, including implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non‑infringement.

In no case shall SHEL, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or any products procured using the Service; or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless SHEL and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

15. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

16. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive termination of this agreement for all purposes.

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use the Service, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or we may deny you access to the Service (or any part thereof).

17. Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms and any policies or operating rules posted by us on this site or respecting the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including prior versions of the Terms). Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

18. Governing Law; Venue

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict‑of‑law principles. You agree that the exclusive jurisdiction and venue for any action related to the Service shall be the state and federal courts located in San Diego County, California, and you consent to the personal jurisdiction of such courts.

19. Changes to Terms of Service

You can review the most current version of the Terms at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.

20. Contact Information

Questions about the Terms should be sent to us at hello@shelrising.com.