All custom projects and online sales at SHEL FINE JEWELRY are considered final sales and are non-refundable. We do not accept returns or exchanges because all of our jewelry is meticulously handmade to order. Nevertheless, we understand that there may be exceptional circumstances, so please don't hesitate to reach out to us at shel@shelrising.com. We will be more than happy to discuss your specific situation and determine if any exemptions can be made.