Akoya Conch Charm

At SHEL, we stand behind the quality of our products. We offer a one-year structural integrity guarantee on all jewelry purchased from us. However, please note that gemstones and diamonds are not covered under this warranty.

To protect your fine jewelry against loss, damage, or theft, we strongly recommend adding it to your homeowners, renters, or individual insurance policy.

In the event that repairs are needed, please reach out to us. Our team will be happy to assist you by providing shipping labels and instructions.

When it comes to resizing, we understand that it is important to get the perfect fit. We offer one complimentary resizing per ring for our clients, especially for gifts where the receiver is not present for sizing.

For additional resizing, there is a fee associated with the service. It's important to discuss resizing options with our stylists to ensure the integrity of the jewelry material. Please note that certain styles may not be eligible for resizing.

It is essential to keep in mind that resizing or repairing your jewelry at a local jeweler will void the SHEL Fine Jewelry warranty.

When it comes to stone sourcing, we are committed to working only with design quality materials. We carefully select trusted partners globally who align with our high standards in ethics and business practices.

All SHEL Fine Jewelry pieces are handmade in Los Angeles and/or Encinitas, California by a team of artisan jewelers that we’ve been working with for two decades.  Our jewelry is produced one piece at a time, to the highest quality standards.

For inquiries on repairing or refurbishing your items, please contact our repairs team.

We recommend that you keep your fine jewelry in a closed dry area, preferably in one of your Mrs. Boxes that your jewelry comes with.  Any jewelry should not be left in direct sunlight, or placed on hard surfaces.

We like to clean our fine jewelry with a mild non-abrasive soap and a soft toothbrush or with a soft cleaning cloth.  Any jewelry with a stone should never be immersed in any home ultrasonic cleaners or cleaning solutions as it could damage stones.

Shel covers any defects of materials and craftsmanship of our jewelry, but it does not cover normal wear and tear, neglect, or accidental damage. Normal wear and tear would be considered scratches or dents in metals and softer stones, flattened/worn prongs, etc.

To keep your jewelry in good condition, we recommend having it inspected every six months to a year.

In the event repairs are needed, it’s the client’s responsibility to ship and insure the jewelry.  SHEL will return jewelry to you insured